FAQ

HOW LONG DOES SHIPPING TAKE?

Orders are generally processed within 2–3 business days after payment confirmation.

Estimated transit is 20–45 calendar days after dispatch.

Actual arrival may vary depending on the destination, customs clearance, weather conditions, and delivery carrier.

DO YOU OFFER FREE SHIPPING?

Yes! Standard shipping is free when the merchandise subtotal is greater than $30 USD.

For orders of $30 USD or less, any applicable delivery fee will be displayed at checkout.

Customers will not be asked to pay additional import duties or delivery-related taxes beyond the checkout total.

HOW CAN I TRACK MY ORDER?

Tracking information may be provided after dispatch.

To request your available tracking number or an order status update, email pamedingchu@outlook.com with your order number.

Our customer service team will help with available tracking details.

WHAT IF MY PACKAGE IS LOST, DAMAGED, OR INCORRECT?

Email pamedingchu@outlook.com with your order number and a description of the problem.

Include photographs when relevant.

We will investigate and arrange an appropriate replacement at no additional charge or a refund according to applicable consumer law.