Privacy policy

PRIVACY POLICY
Last Updated: November 3, 2026

This Privacy Policy describes how the livelnora online store collects, uses, discloses, and protects personal information when customers visit https://livelnora.shop, place orders, or contact customer support.

1. INFORMATION WE COLLECT
We may collect:
- Names, email addresses, and phone numbers.
- Billing and shipping addresses.
- Order information and purchase histories.
- Customer account details where applicable.
- Transaction and refund records.
- Customer service messages and correspondence.
- Device, browser, IP address, and website interaction information.

Full payment card credentials are handled through authorized payment providers. We receive transaction information necessary for purchase administration.

2. HOW INFORMATION IS USED
We may use personal information to:
- Process orders and payments.
- Prepare, fulfill, and deliver merchandise.
- Provide delivery tracking assistance.
- Handle exchanges, returns, and refunds.
- Respond to customer service inquiries.
- Prevent fraud and protect the website.
- Improve shopping experiences and store operations.
- Send marketing communications where legally permitted.
- Meet legal, accounting, and tax obligations.

3. LEGAL BASES FOR PROCESSING
Where applicable privacy law requires a lawful basis, processing may rely on contract performance, compliance with legal obligations, legitimate interests, or consent.

4. COOKIES AND TRACKING TECHNOLOGIES
Our website may use essential cookies for shopping carts, checkout, security, and preferences.

Optional analytics or advertising technologies may be used where configured. We will request consent before enabling non-essential tracking where required by law.

Customers may manage supported choices through available website privacy controls or browser settings.

5. INFORMATION SHARING
Necessary information may be shared with Shopify, authorized payment providers, shipping companies, fulfillment partners, customer support vendors, fraud prevention services, and configured analytics or marketing services.

We may also disclose information where legally required.

6. SHOPIFY PLATFORM
Our store uses Shopify's e-commerce infrastructure.

Shopify may process personal information to provide platform services and for additional purposes described in its applicable privacy notices.

Additional information is available at https://www.shopify.com/legal/privacy.

7. INTERNATIONAL DATA TRANSFERS
Customer information may be transferred to or processed in countries outside the customer's residence.

Where legally required, appropriate safeguards will apply to such transfers.

8. DATA SECURITY
We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, alteration, and disclosure.

No electronic system can guarantee complete security.

9. DATA RETENTION
We retain information only as long as reasonably necessary for purchases, support, fraud prevention, accounting records, and legal obligations.

10. CUSTOMER PRIVACY RIGHTS
Depending on applicable law, customers may have rights to access, correct, delete, restrict, or transfer qualifying personal information.

They may also object to certain processing, withdraw consent, or opt out of specified advertising-related data uses.

11. UNITED STATES PRIVACY RIGHTS
Residents of certain US states may have additional privacy rights where relevant privacy laws apply to the business, including access, correction, deletion, and certain opt-out rights.

12. UNITED KINGDOM PRIVACY RIGHTS
UK consumers may have rights under the UK GDPR, including rights of access, correction, erasure, restriction, objection, and portability.

Eligible individuals may also complain to the UK Information Commissioner's Office.

13. MARKETING PREFERENCES
Customers may unsubscribe from promotional messages through the instructions provided in those messages or by contacting support.

Necessary order-related communications may continue.

14. CHILDREN'S PRIVACY
Our store is not directed to children making independent purchases.

We do not knowingly collect children's information contrary to applicable laws.

15. POLICY UPDATES
We may revise this Privacy Policy when our operations, service providers, or legal obligations change. Updates will be published on the website.

16. CONTACT
Store Name: livelnora
Website: https://livelnora.shop
Customer Service Email: pamedingchu@outlook.com

Before publication, the verified legal name and business address of the actual data controller must be added and any configured cookies or advertising disclosures must be checked.