Shipping policy
SHIPPING POLICY
Last Updated: November 3, 2026
Thank you for shopping at livelnora. This Shipping Policy explains our order preparation, estimated transit times, shipping charges, tracking support, and lost-package procedures.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Processing includes verification, preparation, packaging, and carrier handover.
2. ESTIMATED DELIVERY TIME
Shipping transit is estimated at 20–45 calendar days after dispatch.
The separate 2–3 business-day order processing period is additional to the transit estimate.
Delivery dates are estimates rather than guarantees. Actual transit may vary because of customs processing, carrier delays, weather conditions, holidays, or destination-specific factors.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available destinations are displayed during checkout.
4. SHIPPING FEES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
For orders of $30 USD or less, any applicable delivery fee will be shown before payment confirmation.
No undisclosed delivery fees will be added after checkout.
5. TAXES AND CUSTOMS
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total shown at checkout.
Where applicable, the seller will arrange or cover these charges.
Sales tax, VAT, and other relevant obligations will be handled according to law.
6. ORDER TRACKING
Tracking information may be provided after your order is dispatched.
To request your available tracking number or an order update, email pamedingchu@outlook.com with your order number and checkout email address.
Our customer service team will assist with available tracking information.
7. SHIPPING DELAYS
Customs inspections, public holidays, adverse weather, shipping congestion, or inaccurate delivery information may affect arrival times.
If your order is delayed, contact customer support.
For UK purchases, the extended delivery period must be clearly disclosed and agreed before purchase.
Mandatory consumer remedies for late or undelivered goods remain unaffected.
8. LOST OR MISSING PACKAGES
If your parcel is missing or confirmed lost during delivery, email pamedingchu@outlook.com with your order details.
We will investigate with the shipping carrier and arrange a replacement at no additional cost or an appropriate refund under applicable consumer law.
9. INCORRECT SHIPPING ADDRESSES
Please verify your delivery address before placing an order.
If you identify an error, contact us promptly. Changes may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate packages.
No additional shipping fee will be charged solely because we divide an order into multiple parcels.
11. SHIPPING SUPPORT
Store Name: livelnora
Website: https://livelnora.shop
Customer Service Email: pamedingchu@outlook.com