Refund policy
RETURN AND REFUND POLICY
Last Updated: November 3, 2026
Thank you for shopping at livelnora. We are committed to offering a transparent and straightforward return process for purchases made through https://livelnora.shop.
1. 30-DAY RETURN PERIOD
Customers may request a return within 30 calendar days after receiving their order.
For standard change-of-mind returns, products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Original packaging and accessories should be included where reasonably possible.
These conditions do not restrict statutory consumer rights concerning defective, damaged, or incorrectly described goods.
2. FREE RETURN SHIPPING
Eligible returns requested within the 30-day period qualify for free return shipping.
To initiate a return, email pamedingchu@outlook.com with your order number and the products concerned.
Our customer support team will provide authorized return instructions, including a prepaid shipping label or another return arrangement at our expense.
Please do not send products to an unconfirmed business address. The return facility may be different from the business correspondence address.
3. HOW TO RETURN AN ITEM
- Email customer support within 30 days of delivery.
- Include your order number and product details.
- Follow the authorized return instructions.
- Keep proof of shipment until your request is resolved.
4. DAMAGED, DEFECTIVE OR INCORRECT GOODS
If a product arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.
Provide your order number, a description of the issue, and photographs when available.
We will investigate and provide an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws.
5. REFUND PROCESSING
Once returned goods or acceptable evidence of return is received, we will review the request and issue any approved refund to the original payment method.
Refunded amounts typically appear in the customer's account within 3–7 business days after issuance, depending on the bank or payment provider.
Mandatory statutory refund deadlines take precedence over this estimated banking period.
6. EXCHANGES
Exchanges depend on inventory availability. Contact customer support to request an exchange.
If a direct exchange is unavailable, an eligible return and separate new purchase may be arranged.
7. ORDER CANCELLATIONS
Contact customer service promptly if you need to cancel an order.
We will attempt cancellation before dispatch. After dispatch, the return process may apply.
Mandatory cancellation rights remain unaffected.
8. SHIPPING AND TAXES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the total disclosed at checkout.
Applicable sales tax, VAT, and import obligations will be handled according to relevant laws.
Qualifying standard outbound delivery charges will be refunded where legally required.
9. UNITED KINGDOM CONSUMER RIGHTS
Eligible UK online consumers generally have 14 days after receiving goods to cancel without providing a reason, followed by another 14 days to return the goods.
Applicable refunds, including qualifying standard delivery charges, will be issued within statutory deadlines.
Certain legal exceptions may apply, including some personalized or opened, sealed hygiene-sensitive products.
Our additional 30-day free return policy does not reduce mandatory consumer rights.
10. CONTACT INFORMATION
Store Name: livelnora
Website: https://livelnora.shop
Customer Service Email: pamedingchu@outlook.com
Please contact our customer service team before sending any return.